Refund and Returns Policy

We deeply appreciate your patronage of EInkScreen™, where your satisfaction remains central to our commitment to you.

Understanding that unforeseen circumstances may necessitate a return, we strive to facilitate this process with utmost seamlessness and convenience. Here is our refund policy:

Regular Products: Our regular products typically qualify for refunds. Should you encounter any damage or defects with a regular product, we stand ready to assist you in initiating the return process. Please follow the outlined steps below to request a refund or replacement within 30 days from the date of purchase.

Refund/Replacement Eligibility Criteria:

  • Items must demonstrate damage or defects.
  • Requests for refunds or replacements should be initiated within 30 days from the date of delivery.

Sale Products: Sale products, however, are non-refundable. We encourage careful consideration of sale product purchases, as refund requests for these items are not entertained.

Refund/Replacement Process: To request a refund or replacement for a damaged or defective regular product, kindly adhere to the following steps:

  1. Contact our dedicated Customer Service team at refunds@Einkscreen.com for comprehensive information on the refund or replacement procedure.
  2. Our team will guide you through the necessary steps and, if necessary, provide you with a Return Merchandise Authorization (RMA) number.
  3. Securely package the item in its original packaging, include your proof of purchase, and send it to the provided return address.
  4. Please note that you are responsible for covering the return shipping charges.
  5. For peace of mind, we strongly recommend using a trackable shipping method for your return.

Refund Processing: Upon receiving your return and assessing the item's condition, we will promptly proceed with your request. Please allow a processing time of at least ten (10) days from the receipt of your item. Refunds may take 1-2 billing cycles to reflect on your credit card statement, subject to the policies of your credit card company.

Rest assured, we will communicate with you via email once your return has been successfully processed.

Questions: Should you have any inquiries or require further information regarding our refund policy, please do not hesitate to contact us through the following channels:

This revised policy aims to provide clarity and comprehensive support to our esteemed customers while ensuring a fair and hassle-free return process. If you have any further questions or require clarification, please feel free to reach out to us. Your satisfaction is paramount, and we are here to assist you.